Where
do I check in for my tour and how do I get there?
Depending
on the tour, you will be departing from either Maalaea
Harbor or Lahaina Harbor. Our map
page will give you detailed directions and information on where
to check in.
< return to top
What
should I bring with me?
You only need to bring your towels, suits and sunscreen. We will provide
everything else for you on the boat.
< return to top
I'm
an avid sailor, can I drive the boat?
Absolutely!! Just let the Captain know you’d like to drive, and
reach for the speed record of the day!
< return to top
Are
we going to see dolphins on Lana'i or turtles at Molokini?
Generally, we will see dolphins on Lana'i tour,
and turtles on our Molokini Tour. During
whale season, December-May, enjoy the dramatic antics of the Humpback
Whales, too!
< return to top
While
at Molokini, do you do one snorkel location or two?
Typically, we only snorkel at one location, the spectacular Marine Preserve
at Molokini Crater. This option is outstanding
for our visitors, who enjoy the two hour experience at the Crater. We
give you ample time to explore this incredible snorkel location, rather
than rushing off to another less desirable spot. (Molokini weather
permitting.)
< return to top
I’d like to take a Sunset
tour on a Tuesday, and a Lana'i tour on a Sunday. Is this possible?
Yes, through our private charter options.
Please visit our private charter page for
details. However, our scheduled Sunset Sail
is offered on Monday/Wednesday/Friday only, and our Lana'i
tour is scheduled Monday through Saturday only.
< return to top
I'm
pregnant, is the tour safe for me?
Absolutely! We have shared our tours with passengers in all “special
conditions”. In fact, snorkeling and floating during pregnancy
is one of the most comfortable experiences available here on Maui!
< return to top
I
have small children, can they come?
Yes, children of all ages are welcome. However, we ask that you keep
all small children under constant supervision.
< return to top
Can
you accommodate people in wheelchairs or with other disabilities?
Yes, we do our best to accommodate everyone regardless of disability.
If you have a specific need, please be sure to inform us during the
booking process.
< return to top
Some
members of my family may become seasick. What do you recommend?
Catamarans are quite stable vessels, much more so than monohull or power
boats. However, if you are concerned about motion sickness, there are
many over the counter or prescription remedies available. Please talk
to your pharmacist or doctor about products available to you. If you
are concerned about motion sickness, you should explore every option
available.
< return to top
What
types of payments do you accept?
We accept Visa, Master Card, American Express, JCB, Diners & Discover
Card. We also accept travelers checks and cash - however, a credit card
is still required to reserve your tour.
< return to top
I’d
like to pay for my tour with cash. Is this possible?
Yes. However, to book your reservation, we will need your credit card to confirm the reservation. Your credit card number is part of the confirmation process. If you wish to pay cash at check-in, your card will not be charged prior. Your credit card will be charged only if you should change your mind at check-in or you don’t show up for your activity and cancel prior to the 24 hour cancellation policy.
< return to top
What
is your privacy policy?
We will never sell or share your information with anyone.
< return to top
Will
I receive tickets in the mail?
When purchasing in advance, all boarding tickets and confirmations are
issued via email. If you do not have access to email, we will be happy
to fax your confirmation and ticket information.
< return to top
What
if my plans change after I make my reservation?
Credit card charges for our tours are processed once you make your reservation. Just notify us of your change in plans, either by email or by phone, and we will gladly adjust your reservation prior to the 24 hour cancellation policy.
< return to top
If
you have any other questions, please feel free to contact
us.